Trone Premium is a fully online store for fulfilling your orders. We however have a contact office for enquiries, special order fulfilment or sourcing request from the public. Please note that all sales and orders related to Trone premium, should be directed to the team on info@trone.co.za, care@trone.co.za, support@tronepremium.com

We do not directly handle your information or credit data on our site for your added security.

Your card information is encrypted in Paystack system using 128-bit SSL technology. This high standard of security means shopping with a card on trone is secure, and ensures that your data will under no circumstances be accessible by third parties.

To ensure that your online credit card payment is as secure as possible, Paystack uses Verified by Visa and MasterCard® SecureCode™, internationally recognized authentication technology collectively known as 3D Secure. 3D Secure protects your credit cards against unauthorized use to minimize the risk of online credit card fraud.

For more information on Paystack, Please visit their website here  https://paystack.com/za/ 

We secure the integrity and confidentiality of your Personal Information in our possession or under our control by taking appropriate, reasonable technical and organisational measures to prevent loss of, damage to or unauthorised destruction of Personal Information; and unlawful access to or processing of Personal Information.

In order to implement and maintain such measures, we have in place policies, controls and related processes, which are reviewed and updated on a regular basis. Our policies, controls and procedures cover for example:

• physical, technical and network security.

• access controls and monitoring of access.

• secure storage, destruction and encryption of records of Personal Information.

• Personal Information breach reporting and remediation.

• by way of written agreements, imposition of security and confidentiality obligations on third parties (based within or outside the borders of South Africa) who process Personal Information as part of rendering services to us.

Should you disclose your Personal Information to any third party other than Trone, or if a third party unlawfully acquires your Personal Information elsewhere, Trone shall not be liable for any loss or damage arising from or suffered by you as a result of the disclosure or unlawful acquisition elsewhere (as the case may be) of such Personal Information. This is because we do not regulate or control how that third party uses your Personal Information. You should always ensure that you read the privacy policy of any third party.

There are three factors that affects pricing:

• Foreign Exchange 
• Geographic location of Product Sourcing 
• Quality

Just like other Sourcing companies, we all source most of our international products using foreign exchange. 

The prevailing rate at the time of sourcing helps us to extend the benefits of reduced prices to our clients.

The second is the geographical location of the products. The rates at which we import products from France and Italy, is not the same with the products from china and the ones from Local producers. 

Some local producers are affordable considering shipping costs, while imports from outside might be more depending on shipping and forex.

Lastly, outsourcing agencies such as ourselves rely on a stern and reliable manufacturer to get us the products that we can buy and distruibute. So there is a lot of work to ensure we do not compromise quality. It is easy to be temoted by the price but the satisfaction of customers ensures the continued success of our brand. 

So sometimes to ensure we get the quality products, we pay more and most times wait longer for the products to be made.